Returns & Refund Policy

At Manawan Shop, we stand behind the exceptional quality of our handcrafted artisan pieces. Your satisfaction is our commitment to excellence.

30-Day Gallery Guarantee

You may request a return within 30 days of receiving your order.

  • Condition: To be eligible, the sculpture must be unassembled, unused, and in its original wooden crate with all protective padding intact.
  • Restocking Fees: We believe in transparency—there are no restocking fees for items returned in their original condition.

Damaged or Incorrect Items

Every shipment is fully insured. If your sculpture arrives with transit-related damage or if you receive the incorrect model:

  • Please contact support@manawanshop.com within 48 hours with photos of the item and the crate.
  • We will arrange a full replacement or immediate refund at no additional cost to you.

12-Hour Cancellation Window

Cancellations: We process orders rapidly to meet our delivery timelines. You may cancel your order for a full refund within 12 hours of placement.

Exchanges: If you wish to exchange your sculpture for a different design, please initiate a return for the original item. Once inspected, we will apply the credit toward your new selection.

Return Process

To initiate a return, please follow these steps:

  1. Email support@manawanshop.com to receive a Return Authorization Number (RAN). This ensures your return is tracked and processed immediately upon arrival.
  2. Securely pack the item in its original wooden crate with all protective padding to prevent transit damage.
  3. Ship the item to our US Corporate Hub:Manawan Hub LLC
    Attn: Returns Department
    19650 Club House Rd, Suite 202A
    Montgomery Village, MD 20886, USA
  4. Shipping Costs: Customers are responsible for return shipping costs for "change-of-mind" returns. Manawan Shop covers 100% of the costs for damaged or incorrect items.

Refund Processing

Once your return is received and inspected at our facility, we will notify you of the approval.

  • Timeline: Approved refunds are processed within 5–7 business days.
  • Method: Refunds are issued via the original payment method used during purchase.

Every piece from The Manawan Shop is crafted with meticulous attention to detail. We're confident you'll treasure your selection for years to come.

Questions About Returns?

Our dedicated team is here to assist you with any questions regarding returns or exchanges. We're committed to ensuring your complete satisfaction.

+1(254) 866-5392



support@manawanshop.com